Gold Key Full Coverage Plan mirrors
your manufacturers plan. This is the most comprehensive
coverage in the industry. This plan was designed to
extend your original manufacturer's coverage that your
vehicle came with.
• "Commercial Use" means a vehicle that
is registered to a business and/or for business purposes.
The following vehicles are not eligible for the "Commercial
Use" option and are excluded from coverage under
this service contract: tow trucks; snowplows; taxis;
police vehicles; and vehicles that are used in excess
of manufacturer’s g.v.w. or for excessive hauling
and pulling.
• "Contract Holder" means the purchaser
or holder of this service contract.
• "Covered Part" means any part of the
vehicle covered by this service contract that is not
excluded from coverage under the section of this service
contract entitled "What is Not a Covered Part."
• "Mechanical Breakdown" means the event
caused by the total failure of any Covered Part to work
as it was designed to work in normal service. Please
refer to the wording under exclusions for a listing
of conditions under which the failure of a Covered Part
is not considered a Mechanical Breakdown.
• "Participating Lender" means any financial
institution providing financing for the purchase of
the vehicle and/or this service contract.
• "Repair Facility" means any automotive
repair facility at which the Contract Holder seeks to
have service performed under this service contract.
• "Administrator" or "ACSC"
COVERED PARTS
The coverage provided by this service contract supplements
the new vehicle warranty provided by the vehicle manufacturer
to the original owner of the covered vehicle. After
the expiration of the new vehicle warranty and before
the expiration of this service contract, ACSC will,
upon payment of the deductible amount per visit selected
on the front of this service contract, make any necessary
repairs to the vehicle, excepting any parts and Mechanical
Breakdowns listed under the sections of this service
contract entitled "What Is Not a Covered Part"
and "Exclusions — What This Vehicle Service
Contract Does Not Cover". Use of non-original manufacturer’s
parts in covered repairs is allowed.
WHAT IS NOT A COVERED PART
The following parts are not covered by this service
contract: paint and carpeting; manual/hydraulic clutch
assembly; trim; hoses and rubber parts; canvas, vinyl,
fabric or fiberglass tops; moldings; distributor cap/rotor;
tires/wheels; air bag/supplemental restraint systems;
lenses; battery and cables; all maintenance service
and items, such as alignments, wheel balances, struts
and shocks, engine tune-ups, EGR valve, oxygen sensors,
window regulators, seat regulators, fuel regulators,
spark/glow plugs, plug wires, brake pads, linings and
shoes, filters, lubricants, coolants, thermostat, hoses
and belts; bright metal; light bulbs and headlights;
video; audio; exhaust system; weather stripping; body
panels; brake rotor/drums; shop supplies and hazardous
waste removal; blend motors and doors, buttons, handles
and door hinges; glass; service adjustments, and cleaning.
EXCLUSIONS – WHAT THIS VEHICLE SERVICE
CONTRACT DOES NOT COVER
This Contract does not cover the following: (1) Repair
or replacement of a covered component/part to correct
conditions that may reasonably be assumed to have exited
at the inception date of the coverage provided by this
contract (Pre-existing conditions); (2) A Breakdown
caused by lack of manufacturer’s specified maintenance;
(3) A Breakdown caused by contamination of or lack of
proper fuels, fluids, coolants or lubricants, including
a Breakdown caused by a failure to replace seals or
gaskets in a timely manner; Repair of any parts used,
added or replaced during a covered repair which are
not necessary to the completion of covered repair or
were not damaged by the failure of a Covered Part (Such
replacement is considered betterment and is not covered
by this Contract); (4) Any cost covered by a repairer’s
or supplier’s guarantee, or any cost which would
normally be covered by a manufacturer’s warranty;
(5) Any or other benefits for which the manufacturer
has announced its responsibility through any means including
public recalls or factory service bulletins; (6) Cost
or other damages caused by continued vehicle operation
after the failure of a Covered Part or the failure to
replace a worn part that has not failed; (7) Any liability,
cost or damages the Contract Holder may incur to the
benefit of any third parties other than ACSC approved
repair or replacement of Covered Parts which caused
a Mechanical Breakdown; (8) A Breakdown caused by overheating,
rust or corrosion; (9) A Breakdown caused by collision,
fire, electrical fire or meltdown, theft, freezing,
vandalism, flood, or for any hazard insurable under
standard physical damage insurance policies whether
or not such insurance is in force with respect to the
vehicle; (10) Loss of use, loss of time, loss profits
or savings, inconvenience, commercial loss, or other
incidental or consequential damages or loss that results
from a Breakdown; (11)Liability for damage to property,
or for injury to or death of any person arising out
of the operation, maintenance or use of the vehicle,
whether or not related to Breakdown; (12) Any part not
covered by, or excluded by the original manufacturer’s
warranty; (13) Vehicles that have been modified in a
manner that increases the likelihood of a breakdown;
(14) Consequential damage of a covered component by
a non-covered component is not covered, failure of a
non-covered component caused by a covered component
is not covered; (15) Continued operation of an impaired
vehicle which causes further damage is not covered;
(16) A gradual reduction in operating performance due
to normal wear and tear, such as valve guides, valves,
rings, and transmission clutch pack discs and bands;
(17) Frame or structural separation; (18) Service adjustments
and cleaning; (19) Any repairs to a vehicle with a title
indication of salvage or junk or other designation indicating
that the vehicle had been stolen, wrecked, destroyed,
water damaged, or otherwise to the extent that it was
considered to be uneconomical to repair, total mileage
is unknown, or lemon law buyback; (20) Any repositioning,
refitting, realignments, or body adjustments.
ROADSIDE ASSISTANCE - 1-866-827-9805
Your emergency road service begins on the effective
date of your extended service agreement and will continue
until the expiration or termination of your contract,
whichever occurs first. Your emergency road service
is available throughout the United States 24 hours a
day, 365 days a year.
Concierge Service - The customer is responsible for
payment of any services arranged (i.e. the cost of the
hotel room, rental car, etc.) directly to the provider
of the service.
Emergency Roadside Towing Service - $50 limit for such
services as fuel delivery, tire changes (customer supplied),
jump-starts, lockout, mechanical first-aid, and towing.
ASSISTANCE OBTAINED THROUGH ANY SOURCE OTHER
THAN ROADSIDE ASSISTANCE IS NOT COVERED AND IS NOT REIMBURSABLE.
DEDUCTIBLE
The Contract Holder is responsible for paying a $50
deductible for each visit to a Repair Facility, unless
the $100 or $0 deductible option is selected.
OPTION TO PURCHASE ANOTHER SERVICE CONTRACT
WHEN CURRENT CONTRACT EXPIRES
The Contract Holder may request to purchase another
service contract when this service contract expires
if all of the following criteria are satisfied: (1)
The purchase is made at least thirty (30) days and 1000
miles prior to the expiration of the current service
contract; (2) The vehicle and all service records are
made available for inspection at Provider’s request;
and (3) The vehicle must qualify for terms of the new
service contact based on mileage and age of vehicle
when the request for the new service contract is made.
The cost for the new service contract will be based
on then current rates. If you have any questions or
wish to purchase a new service contract, contact the
selling dealer
or call 1-800-824-7059.
COMMERCIAL USE DEFINED
A Commercial Use vehicle is defined as a vehicle registered
to a business and/or for business purposes. Vehicles
that are used in excess of manufacturers g.v.w. or for
excessive hauling and pulling are excluded from coverage
hereunder. Tow trucks, snowplows, Taxis, and police
vehicles are specifically excluded from coverage hereunder.
How This Contract May Be Canceled, Including Refunds
and Charges
The Contract Holder may cancel this Contract by contacting
the dealership or ACSC at P.O. Box 1231, Huntsville,
AL 35805. The Contract Holder may cancel this Contract
at any other time and receive a pro rata refund of the
Total Contract Purchase Price based on the greater of
the days in force or the miles driven compared to the
total Contract Term, less the applicable cancellation
fee and less claims if applicable in your state. The
Term of this contract for cancellation purposes will
be based on the date of purchase of the vehicle and
the vehicle mileage on such date. ACSC is primarily
liable to provide any refund under this Contract. If
this Contract was purchased in Arizona, Georgia or North
Carolina, the refund will be issued on the above-mentioned
pro rata basis, whenever it is canceled. If this Contract
was purchased in Alabama, Nevada, Texas or Wyoming,
a ten percent penalty per month shall be added to a
refund that is not made within forty-five (45) days
of return of the Contract to ACSC; if this Contract
was purchased in New York or Washington, said penalty
shall be added to a refund not made within thirty (30)
days of return of the Contract to ACSC. If this Contract
was purchased in Colorado, the Contract Holder may not
cancel this Contract at any time. The applicable cancellation
fee shall be $50.00, except: if this Contract was purchased
in Alabama, the applicable cancellation fee shall be
$25.00 and will not be assessed if the Contract Holder
is entitled to a full refund hereunder; if this Contract
was purchased in Illinois, the applicable cancellation
fee shall be the lesser of 10% of the service contract
price or $50.00; if this Contract was purchased in Georgia
or Missouri, a cancellation fee shall not be assessed;
if this Contract was purchased in Nevada and it is canceled
within twenty (20) days after the Contract Purchase
Date, there shall be no applicable cancellation fee;
if this Contract was purchased in North Carolina, the
applicable cancellation fee shall be 10% of the refund
issued hereunder; if this Contract was purchased in
Washington, the applicable cancellation fee shall be
$25.00 if the Contract is canceled ten (10) or more
days after the Contract Purchase Date (if the Contract
is canceled before that time, there shall be no applicable
cancellation fee). Refunds issued hereunder shall be
issued less the value of any services received by the
Contract Holder (including claims paid), except: if
this Contract was purchased in Alabama or Illinois,
such subtraction of the value of any services received
by the Contract Holder shall apply only to cancellations
not fully refunded; if this contract was purchased in
Arizona, or Nevada, such subtraction of any services
received by the Contract Holder shall never apply. If
this contract was purchased in Iowa, the contract holder
may cancel the contract within 30 days of the contract
purchase date and receive a refund of the purchase price
less a $50.00 cancellation fee and less the total of
claims paid, if you have any questions or problems regarding
this contract, you may contract ACSC, (the Administrator),
by mail at P.O. Box 1231, Huntsville, AL 35805, or phone
1-800-824-7059. Iowa residents only may contact The
Iowa Securities Bureau at 1-515-281-4441, or write to
340 Maple Street, Des Moines, Iowa 50319-0066.
CANCELLATION (IF FINANCED)
A. We may cancel this Contract for non-payment of the
Contract Charge, or for misrepresentation in the submission
of a claim. We may cancel this Contract if
Your Vehicle is found to be modified in a manner not
recommended by the manufacturer.
B. In the event that your contract is cancelled for
non-payment, no refund will be due.
C. Returned Check Charge: A returned check charge of
$25.00 will be assessed each time you pay us with a
check or pre-authorized check that is returned unpaid.
The funding party will post the returned charge to your
balance due. Unpaid late fees will be posted to your
balance due.
D. Refund Policy for Pre-Authorized Check Payments:
If payment has been made by a pre-authorized check(s),
you must submit all original cancelled pre-
authorized check(s) to the funding party. For purposes
of refund, photocopies of pre-authorized check(s) are
not accepted. With receipt of your refund, your
original pre-authorized check(s) will be returned to
you.
E. Reinstatement: If the Vehicle Service Contract is
cancelled due to non-payment, we reserve the option
to reinstate the Agreement. As a condition of
reinstatement, any reinstatement request must be made
within thirty (30) days of cancellation and the full
amount of the Contract price must be paid at the time
of reinstatement. We will not be responsible for any
Mechanical Failure to your vehicle during the first
thirty (30) days and 1,000 miles from the effective
date of
the Reinstatement Notice.
WHAT TO DO IF YOU HAVE A MECHANICAL BREAKDOWN
(1) Use all reasonable means to protect the vehicle
from further damage. This may require you to stop the
vehicle, turn off the engine, and have the vehicle
towed.
(2) If the vehicle is inoperable and needs to be towed,
call Roadside Assistance toll free at 1-866-827-9805.
Have your membership contract number ready before you
call. Any payment of the costs of transporting the vehicle
for service is provided under this service contract
exclusively pursuant to the terms and
conditions for emergency road service provided by Roadside
Assistance.
(3) In-home service is not provided under this service
contract.
(4) Present this service contract to the
Repair Facility and call ACSC toll free at 1-800-824-7059
to obtain prior authorization for any repairs. No claims
will be paid without prior authorization. Prior to proceeding
with any repairs, the Repair Facility must call ACSC
with an estimate of the cost of repairs and receive
an
authorization number from ACSC.
(5) Fax or mail any maintenance receipts. ACSC can be
reached via fax at 1-256-851-6828 or through the mail
at P.O. Box 1231, Huntsville, AL 35805.
(6) Reimbursement for emergency repairs performed outside
of normal business hours can be obtained by the Contract
Holder only if he/she follows the above
procedures on the first business day after such emergency
repairs are performed.
(7) The Contract Holder is responsible for paying a
$50 deductible for each visit to the Repair Facility,
unless another deductible is selected.
Rates and coverage provided on
this site are for informational purposes only and subject
to change. Please refer to the Extended Service Contract
for complete descriptions of the coverage. We use the
terms 'Warranty' and 'Extended Warranty' interchangeably
with 'Vehicle Service Contract' and 'Extended Service
Contract' for marketing purposes only.
