AA Auto Protection strengthens privacy policy
Sometimes called an "extended warranty", a service contract is a promise to perform (or pay for) certain repairs or services. Although technically not a “warranty” as defined by federal law, service contracts may be arranged at any time and always costs extra. Warranties, on the other hand, ONLY come with a new car and are included in the original price. Vehicle service contracts are popularly referred to as "extended auto warranties" or "extended warranties". Use of the term "extended warranty" or "warranty" on this site is intended to refer to vehicle service contracts and not manufacturer's warranties.
AA Auto Protection, a leading seller of extended warranty vehicle service contracts, has recently announced plans to strengthen its privacy policy, in order to better serve the needs of their customers.
The policy, now called the Privacy Protection Guarantee, ensures that extended warranty owners will not have their information shared with, traded, or sold to other marketers.
The new head of customer service, Jason Fortino, said "They say privacy is dead, but we don't believe that. If a client gives us their personal contact and vehicle information to get an extended warranty or a quote for one, that information isn't going anywhere."
The move comes amid consumer concerns about some of the practices of extended warranty companies. Attorney generals in several states recently sued two nationwide auto warranty companies for illicit business tactics.
Fortino cautioned that the move doesn't change the way AA Auto Protection has always done business, but instead gives consumers peace of mind - much like the feeling that can come with purchasing a bumper-to-bumper warranty.
AA Auto Protection has gotten high marks from the Better Business Bureau and is a member of the Vehicle Protection Association, making the company a trusted source for auto warranties.
5/24/2010 2:28:16 PM
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