Cancellations
Warranty cancellations
more than 30 days after purchase date:
To process your cancellation
we will need the following documentation:
1. A statement indicating
your request to cancel. This statement letter must
be an original, must be dated, and must be signed
by you. Please also include your phone number, current
email address in case we need to contact you, and
current mailing address for your refund.
2. The "declarations"
or "registration" or "application"
page of your original vehicle service contract where
you, your vehicle and your warranty plan are identified.
Please write "cancel" and your signature
across this page. (Some contracts also include a separate
booklet describing coverage. You need not send back
the booklet; just send the registration page marked
"cancel" and signed.)
3. One of the following
for proof of mileage:
a. If you traded
in or sold your vehicle to a dealer, a copy of
the odometer statement that the dealer is required
by law to provide to you.
b. If your vehicle
was declared a total loss by an insurance company,
a copy of the "total loss" letter from
the insurance company, indicating the mileage
on the vehicle at the time of loss.
c. If you are canceling
your warranty for any other reason, or if no other
independent third-party proof of mileage is available,
a notarized statement by you of the current mileage
or the mileage at the time of sale or disposition.
This must be an original document, and you must
sign it in the presence of a notary public.
Send* documents to:
AA Auto Protection
Cancellation Dept.
2577 Interplex Drive, Suite 101
Trevose, PA 19053
When we have received all of the documents
needed for cancellation, your contract will be canceled
according to the "cancellation" provisions
of the contract. Please read and understand the "cancellation"
section of your contract before beginning the cancellation
process. Some contracts do not allow cancellations after
an initial grace period.
IMPORTANT:
a. If we receive the documents from
you necessary to cancel your contract within 14 days
of your initial request to cancel, then your effective
cancellation date will be the date of your initial
request. If your cancellation documents have not arrived
in 14 days, your cancellation will be effective the
date we receive your documents.
b. If you are not returning the registration
page of your contract either because you have not
yet received it or because it is no longer in your
possession, please say so in your letter.
c. For customers whose payment
plans are not completed and who have had claims paid:
Customers whose claim payments exceed the
amount paid into the plan are responsible for making
payment up to the amount of the agreed contract price
as prerequisite to cancellation.
*Important: Sender is responsible for ensuring that
cancellation documents reach our office. Cancellations
can only be processed for documents that have been received.
AA Auto Protection is not responsible for documents
that have not be received.
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