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Cancellations

 

Warranty cancellations more than 30 days after purchase date:

To process your cancellation we will need the following documentation:

1. A letter from you indicating that you want to cancel your warranty, and the reason. Email or fax are not acceptable. This letter must be an original, must be dated, and must be signed by you. Please also include your phone number, current email address in case we need to contact you, and current mailing address for your refund.

2. The "declarations" or "registration" or "application" page of your original warranty contract where you, your vehicle and your warranty plan are identified. Please write "cancel" and your signature across this page. (Some warranties also include a separate booklet describing coverage. You need not send back the booklet; just send the registration page marked "cancel" and signed.)

3. One of the following for proof of mileage:

a. If you traded in or sold your vehicle to a dealer, a copy of the odometer statement that the dealer is required by law to provide to you.

 

b. If your vehicle was declared a total loss by an insurance company, a copy of the "total loss" letter from the insurance company, indicating the mileage on the vehicle at the time of loss.

 

c. If you are canceling your warranty for any other reason, or if no other independent third-party proof of mileage is available, a notarized statement by you of the current mileage or the mileage at the time of sale or disposition. This must be an original document, and you must sign it in the presence of a notary public.

4. Marathon Product Warranties come with a lubricant additive which must be returned with cancellation paper work to avoid being assessed a $75 fee. This fee can be found in your contract and will be deducted from any refund that is due to you.

5. Secure Choice, Great Choice, Direct Choice, Cool Choice and Best Choice warranties become ineligible for a refund 60 days after purchase. These warranties come with an activation kit of automotive additive products to be used in your vehicle. If you do not return all of the products unused and sealed in their original packaging, $100.00 will be deducted from your refund to cover the cost of the products.

Mail all documents (and activation kit, if applicable) to:
AAAutoWarranty
Cancellation Dept.
901-A Mantua Pike, Suite 104
West Deptford, NJ 08096

Once we have received all of your cancellation documentation your warranty will be canceled according to the "cancellation" provisions of the warranty contract. Please read and understand the "cancellation" section of your warranty contract before beginning the cancellation process. Some warranties do not allow cancellations after an initial grace period.

In most cases the cancellation refund you receive will be based upon the original purchase price prorated by either the unused time or unused mileage remaining on the warranty, less any claims paid or claims-related expenses, less insurance fees, less administrative fees, less the warranty administrator's cancellation fees if any, less the AAAutoWarranty cancellation processing fee. If you bought your warranty using a payment plan, the payment plan administrator's processing fee and any payments not made will also be deducted. If significant claims against your warranty have been paid, your refund may be little or zero. Allow 90 days to receive your cancellation refund, commencing on the date we have received all required documentation.

IMPORTANT:
(a.) The day you contacted us, we began the warranty cancellation process for you by establishing your pending cancellation effective date, notifying the warranty administrator, etc. To keep that pending cancellation date we must receive your cancellation documents within 14 days of this email. If your cancellation documents have not arrived in 14 days, your cancellation will be effective the date we receive your documents.

(b.) If you bought your warranty using a payment plan, we can not stop the payments until we receive your cancellation documentation. DO NOT attempt to cancel by just stopping your payments. That will result in the warranty being canceled by the payment plan administrator for non-payment, making it ineligible for a refund.

(c.) If you are NOT returning your warranty contract either because you have not yet received it or because it is no longer in your possession, please say so in your letter.

(d.) If your warranty came with an activation kit and you are not returning it, please say so in your letter. We will request delivery confirmation before processing your refund.

 
 
 
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