To process your cancellation we will need the following documentation:
1. A statement indicating your request to cancel. This statement letter must be an original, must be dated, and must be signed by you. Please also include your phone number, current email address in case we need to contact you, and current mailing address for your refund. Please indicate in the letter whether any claims were paid and the amounts.
2. One of the following for proof of mileage:
a. If you traded in or sold your vehicle to a dealer, a copy of the odometer statement that the dealer is required by law to provide to you.
b. If your vehicle was declared a total loss by an insurance company, a copy of the “total loss” letter from the insurance company, indicating the mileage on the vehicle at the time of loss.
c. If you are canceling your service contract for any other reason, or if no other independent third-party proof of mileage is available, a notarized statement by you of the current mileage or the mileage at the time of sale or disposition. This must be an original document, and you must sign it in the presence of a notary public.
Send* documents to:
PO BOX 1
Langhorne, PA 19047
When we have received all of the documents needed for cancellation, your contract will be canceled according to the “cancellation” provisions of the contract. Please read and understand the “cancellation” section of your contract before beginning the cancellation process. Some contracts do not allow cancellations after an initial grace period.
a. If we receive the documents from you necessary to cancel your contract within 14 days of your initial request to cancel, then your effective cancellation date will be the date of your initial request. If your cancellation documents have not arrived in 14 days, your cancellation will be effective the date we receive your documents.
b. If you are not returning the registration page of your contract either because you have not yet received it or because it is no longer in your possession, please say so in your letter.
c. For customers whose payment plans are not completed and who have had claims paid: Customers whose claim payments exceed the amount paid into the plan are responsible for making payment up to the amount of the agreed contract price as prerequisite to cancellation.
*Important: Sender is responsible for ensuring that cancellation documents reach our office. Cancellations can only be processed for documents that have been received. AA Auto Protection is not responsible for documents that have not be received.