Cool Choice Contract
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customers with an opportunity to review the entire contract
on-line as well as the insures information prior to
your purchase.
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THIS CONTRACT CANNOT BE CANCELED AFTER 60 DAYS
Cool Choice Covered Components and Services
Engine and Water Pump: The
following components of gasoline or diesel engines:
pistons, piston rings, piston pins, crankshaft and main
bearings, connecting rods and rod bearings, camshaft
and camshaft bearings, timing chain and timing gears,
intake and exhaust valves, valve springs, oil pump,
push rods, rocker arms, hydraulic lifters, rocker arm
shafts and water pump. The engine block and cylinder
heads are covered only if damaged by a Covered Component
and condition.
Transmission: The following components
of manual or automatic transmissions: torque converter,
oil pump, governor, bands, drums, planetaries, sun gear
and shell, sprag(s), shaft(s), bearings, shift rail,
forks, and synchronizers.
4x4 Transfer Case: All internal components
that require lubrication for operation.
Air Conditioner: Compressor.
Seals & Gaskets: Seals and gaskets
are replaced only as part of repair or replacement of
Covered Components. Leaking gaskets or seals are not
covered.
Car Rental & Towing: A total of
$150 for car rental and a total of $100 for towing are
paid on authorized claims only. Acceptable Records,
per authorized claim, will be required in the event
of a claim.
Labor & Diagnostic Charges: In
conjunction with an authorized claim on Covered Components,
labor and diagnostic charges are paid. No labor or diagnostic
charges are paid on unauthorized claims or Non-Covered
Component.
Replacement Parts: In case of a failure
of a Covered Component, the administrator’s obligation
is limited to repairing or replacing Broken Covered
Components including the replacement of all lost fluids
and product additive. Worn or burned components are
not covered. Covered Components will be replaced with
like kind and quality based on the administrator’s
discretion.
Benefit Activation
1st Day & 1st Mile: Benefits Begin
On The Date and Mileage of Product Warranty Purchase.
15 Days & 500 Miles: Benefits Begin
On The 16th Day and 501st Mile From The Product Warranty
Purchase Date. Benefits expire when the vehicle odometer
has exceeded the sum of the vehicle mileage at purchase
date plus the mileage for term purchased or the years
for term purchased whichever occurs first. Unlimited
mileage term expires 3 years from purchase date.
Mileage Extension Benefit: Benefits
begin when the vehicle’s full factory warranty
expires by mileage. To be eligible for this option the
vehicle must have a minimum of 500 miles of full factory
warranty remaining at the time of product warranty purchase.
Benefits expire when the vehicle’s odometer has
exceeded the total of the mileage for the product warranty
purchased, plus the vehicle’s full factory warranty
mileage, or when the term (years) from the date of purchase,
for the product warranty purchased has expired, whichever
occurs first. Refer to your declaration page, at the
beginning of the booklet, for determination of your
particular benefit activation requirements.
Vehicle Protection Kit: The administrator
will ship the Vehicle Protection Kit (VPK) to the purchaser
of this product warranty upon remittance of this agreement
from seller. The VPK contains products for vehicle protection
with instructions and other important information pertaining
to this product warranty.
Maintenance Requirements
To maintain benefits provided under this product warranty,
it is the responsibility of the Purchaser of this product
warranty to adhere to the following:
1. From the purchase date and mileage of this product
warranty, purchaser must have all components of vehicle
serviced by a commercial service facility in compliance
with the manufacturer’s required maintenance intervals.
It is the responsibility of purchaser to adhere to the
vehicle manufacturer’s maintenance requirements
relating to climate conditions and vehicle usage. The
vehicle manufacturer lists conditions that may require
adherence to the “severe maintenance” schedule.
If vehicle usage or climate conditions meet any of the
“severe” criteria, purchaser is required
to adhere to the severe maintenance schedule as listed
by the vehicle manufacturer.
2. Purchaser may not have their required maintenance
performed by a service facility that is owned or operated
by the purchaser. Purchasers may not perform their own
maintenance for product warranty requirements.
3. Acceptable Records documenting the purchaser’s
adherence to the vehicle manufacturer’s required
maintenance are required in the event of a claim.
Exclusions
1. Failure of any listed Covered Component
prior to benefit activation is not covered.
2. Any and all claims or damage resulting from: abuse,
negligence, freezing, overheating of any type, failure
to maintain proper coolant, fluid, refrigerant, or
lubrication levels, personal damages, per diem expenses,
storage fees, medical expenses, telephone or rental
charges, fire, flood, vandalism, theft, collision,
acts of God, competition or racing, usages not approved
by the vehicle manufacturer, improper load capacity,
or improper towing, contamination or lack of fluids,
coolants, refrigerant or lubricants for any reason,
misuse, road conditions, riots or acts of war. Excessive
oil consumption and diminished performance are not
covered. Leaking seals, gaskets or fittings are not
covered. Vehicle components that require normal manufacturer’s
recommended replacement intervals are not covered.
Benefits are not active until all applicable fees
or installment payment plan confirmation has been
received by the administrator.
3. Conditions and problems that are Pre-Existing or
Pre-Activation are not covered. Covered Components
that are worn or burned but NOT broken are not covered.
4. Any component not listed as a Covered Component
is not covered.
5. Incidental and consequential damage is not covered.
6. Vehicles not eligible for this product warranty
– Exotic Vehicles, collector vehicle (vehicles
considered insurable as collectible), recreational
vehicles, and grey market vehicles. Vehicles with
a non-functioning odometer, diesel engine manufactured
before 1990, rotary engine, air cooled engine, alterations
not approved by the manufacturer, over a ¾
ton classification, alternative fuel, Commercial Vehicle,
or vehicles used for racing or competition are not
eligible for coverage under this product warranty
(except those outlined in exclusion #7).
7. The following vehicles are only covered if INDIVIDUALLY
selected at time of sale and the appropriate surcharge(s)
has been paid in full: vehicles with tire sizes not
approved by the manufacturer (oversized or undersized),
vehicles with modified suspension/lift kit, Commercial
Vehicles with a ¾ ton classification or less
and used for any business purpose (including taxis
and emergency vehicles), vehicles with a 1 ton classification,
and vehicles over 1 ton but not to exceed a 2 ton
classification.
8. Claims occurring outside the United States and
Canada are not covered.
9. Once a claim has been initiated, the purchaser
may not continue to operate the vehicle until a claim
decision has been made. Continued operation will void
the claim.
10. Any work or repair done to vehicle without prior
written authorization from administrator will not
be reimbursed or considered as part of a valid claim.
Limit of Liability
The limit of liability per covered vehicle is $3,500
per engine (aggregate) $2,500 per
transmission (aggregate), $1,500 per 4 x 4 transfer
case (aggregate), and $1,000 air
conditioner (aggregate). The total of claims paid shall
not exceed the Actual Cash Value (wholesale value) of
vehicle immediately prior to breakdown as determined
by the Kelley Wholesale Blue Book or NADA Wholesale
Guide.
All parties acknowledge that this product warranty agreement
is between the administrator and the purchaser. The
seller’s liability under this agreement is limited
to properly processing and remitting all applicable
fees required to initiate this agreement.
Additional Options
Separate surcharge is required for each option.
Vehicle may require more than one surcharge.
Commercial Use Option (With a Surcharge)
Commercial Use Vehicles – Commercial
Vehicles used for any business purpose (including taxis
and emergency vehicles), regardless of business type,
annual income, or frequency of commercial or business
use, are only covered if selected at time of sale and
the appropriate surcharge has been paid in full. Vehicles
over a ¾ ton classification are not eligible
under this option unless proper weight class is selected
at time of sale and the appropriate additional surcharge
has been paid in full.
Non Factory Options (With a Separate Surcharge
for Each)
Non Factory Suspensions – Vehicles
with modified suspension and/or lift kits are only covered
if selected at time of sale and the appropriate surcharge
has been paid in full.
Non Factory Tires &/or Wheels –
Vehicles with tire sizes oversized or undersized as
per manufacturer’s specifications are only covered
if selected at time of sale and the appropriate surcharge
has been paid in full.
Weight Classification Options (With a Separate
Surcharge for Each)
1 Ton – Vehicles with a 1 ton classification are
only covered if selected at time of sale and the appropriate
surcharge has been paid in full.
Over 1 Ton up to 2 Ton – Vehicles over a 1 ton
classification and not to exceed 2 ton classification
are only covered if selected at time of sale and the
appropriate surcharge has been paid in full.
Claims Services
HOW TO FILE A CLAIM – Please
follow these instructions carefully before starting
work on this vehicle.
1. Vehicle must be taken to a Qualified Repair Facility
for all claims. For fastest claims service please direct
your repair facility to www.cdwsnow.com to initiate
the claim electronically. Claims can also be initiated
by calling 800-209-3755. Be sure no work is started
until proper written authorization has been received
from the administrator. Reasonable access must be provided
to the vehicle for inspection.
2. Acceptable Records are required to file all claims.
Handwritten receipts and records are not accepted.
3. Seller has no authority to amend or modify the terms
of this agreement, nor approve or deny any claims.
4. To facilitate payment upon claim settlement approval
required documents must be signed to be accepted by
administrator, including but not limited to a completed
repair order.
5. Purchasers with claim related questions can contact
the administrator’s claim specialists by calling
800-209-3755 or sending an email to claimsupervisor@cdwsnow.com.
6. Approved/Paid Claims Acknowledgement – Upon
claim approval, purchasers that have agreed to a finance/installment
plan option, (monthly payment plan) to facilitate the
purchase of this product warranty agree to fulfill their
obligation and continue payments for the product warranty
and abide by all terms and conditions set forth in the
finance/installment plan agreement until this product
warranty is paid in full.
Should the purchaser of this product warranty voluntarily
or involuntarily default on the full payment of the
product warranty, the administrator reserves the right
to recoup the full cost of any and all paid claims through
collections, and report purchaser to credit reporting
agencies.
7. Arbitration: If a dispute arises out of or relates
to the agreement, its interpretation, application or
any alleged breach thereof, and if the dispute cannot
be settled through Informal Negotiation, the Parties
agree to try in good faith to settle the dispute by
mediation to be held in Las Vegas, Nevada and administered
by the American Arbitration Association (“AAA”)
under its then-existing Commercial Mediation Rules.
If Informal Negotiations and mediation both fail to
result in a resolution of the pending dispute, the Parties
must submit said dispute to Binding Arbitration proceedings
conducted by AAA in Las Vegas, Nevada, pursuant to AAA’s
then existing Commercial Arbitration Rules. The Parties
further agree that they will faithfully observe the
terms and conditions of this agreement, that they will
abide by and perform any award rendered by the Arbitrator(s),
and that a judgment of any court having jurisdiction
may be entered on the award.
8. Approved claims will be paid in US dollars and directly
to the repair facility.
General Terms and Conditions
Transferability – This product
warranty is transferable to a second owner of the vehicle
or to a replacement engine and/or transmission, provided
administrator is notified in writing, all Acceptable
Records are reviewed and approved prior to the transfer,
and a $75 transfer fee is paid. Please direct questions
regarding transfers to transfer@cdwsnow.com.
Administrator’s Right to Terminate Benefits
– In the event of a claim, the administrator reserves
the right to terminate the benefits of this product
warranty upon the discovery of fraud or misrepresentation
of a material fact by the purchaser or the purchaser’s
representative. Evidence of fraud or misrepresentation
is forwarded to the proper State and Federal authorities.
Any vehicle used in the commission of a crime will have
all benefits terminated.
Purchaser Rebate Guarantee (PRG)
The administrator will refund the retail purchase price
of this product warranty or $1,500, whichever is less,
provided that the administrator has received agreement
and payment in full, subject to the terms and conditions
that are outlined:
Benefits must be activated and remain in force for the
full term and the vehicle must be registered to original
purchaser at the expiration date and mileage of the
product warranty.
The PRG benefits are payable only to original purchaser
as shown on agreement and are NOT transferable to any
other party. To be eligible for PRG benefits: this product
warranty must expire by both time and mileage and no
claims or benefits shall have been paid. Rebates on
3 Years/Unlimited Miles term will be based upon 100,000
miles from mileage at sale as expiration mileage for
PRG calculations. Original purchaser must provide Acceptable
Records that all activation and maintenance requirements
as stated in agreement have been adhered to. Purchaser
must file for PRG benefits within 30 days or 200 miles
after the expiration of this product warranty, by both
time and miles.
To file for PRG benefits, purchaser must submit the
following to the administrator by mail at 2232 South
Nellis Blvd. #174 Las Vegas, NV 89104:
1. A notarized letter verifying the vehicle’s
odometer mileage reading and requesting a PRG refund.
2. The vehicle product warranty agreement.
3. A copy of purchaser’s payment plan installment
agreement or a copy of a cancelled check or credit card
statement documenting the retail price purchaser paid
for the product warranty.
4. A valid and current copy of the vehicle registration
showing that purchaser still owns the vehicle.
5. All vehicle maintenance records.
Eligible refunds will be processed and mailed directly
to the purchaser within 30 days. The distributor or
seller is not an obligor or party to the Purchaser Rebate
Guarantee.
Definitions
Actual Cash Value (ACV): Trade in value of
the vehicle immediately prior to breakdown as determined
by the most recent Kelley Wholesale Blue Book or NADA
official used car guide.
Acceptable Records –
Records that are issued on the date of maintenance,
issued in the name of the purchaser, signed by the purchaser,
electronically generated, issued by the commercial lubrication
service facility performing the maintenance, include
mileage, date, Vehicle Identification Number, year,
make and model, and include a record of payment and
service performed. Any handwritten information on receipts,
records or repair orders, pertaining to, or documenting
required maintenance will not be accepted.
Broken Covered Components – Broken
Covered Components are defined as components that have
cracked or separated into pieces. Covered Components
that are flaking or have been damaged by excessive heat
or scoring are not covered.
Commercial Vehicle – A vehicle
used for any commercial or business use, regardless
of business type, annual income, or frequency of commercial
or business use. Any vehicle displaying business signage.
Covered Components –
Individual items specifically listed under ‘Covered
Components and Services.
Exotic Vehicles – Any vehicle
that is out of the ordinary, or produced in very limited
numbers, or has an unusual shape, or is a supercar.
Classification is not determined by price or make. Examples
of exotic cars, but not limited to, are: Acura NSX,
Alfa Romeo, Aston Martin, Bentley, BMW 840i, BMW 850Ci,
BMW 850i, BMW Z8, BMW M Series, BMW B7, BMW Alpina,
Bugatti, Cadillac XLR-V, Chevrolet Corvette ZR-1, Dodge
Stealth, Dodge Viper, Ferrari, Ford GT, Hummer H1, Jaguar
XJ220, Lamborghini, Lancia, Lotus, Maserati, Maybach,
Mazda RX-7, Mazda RX-8, Mercedes AMG, Mitsubishi 3000GT,
Opel, Pagani, Peugeot, Porsche 959, Porsche Carrera
4, Porsche Carrera GT, Porsche 911, Porsche Panamera,
Porsche Cayman, Porsche Cayenne Turbo, Renault, Rolls
Royce, Saleen, Yugo.
Incidental and Consequential Damage
– Damage occurring as a result of the
breakdown of a Covered or Non-Covered Component.
Pre-Activation – Any and all
vehicle damage or problems occurring prior to completion
of the waiting period selected at time of purchase.
Pre-Existing – A condition to
a Covered Component of the vehicle, whether known or
unknown to the purchaser, that existed prior to the
product warranty purchase date or which may reasonably
be assumed to have existed prior to the product warranty
purchase date.
Qualified Repair Facility – Any
repair facility of the purchaser’s choosing provided
no less than a 3 month/3,000 mile warranty on all repairs
is offered by said repair facility.
Vehicle Protection Kit – The
administrator will ship the Vehicle Protection Kit (VPK)
to the purchaser of this product warranty upon remittance
of this agreement from seller. The VPK contains products
for vehicle protection with instructions and other important
information pertaining to this product warranty.
Consumer Direct Warranty Services
Questions regarding the purchase price or details relating
to the sales transaction should be directed to the company
or marketer that the product was purchased from.
CDWS does not sell products directly to consumers, and
is not a sales center, telemarketer, or direct marketer.
CDWS adheres to all government rules and regulations,
and does not condone or practice unethical business
methods.
CDWS appreciates and values your business. The CDWS
staff is always here to answer any questions regarding
vehicle product support, vehicle transfers, and general
customer service questions related to your vehicle product
warranty.
Product warranty administrated by:
Consumer Direct Warranty Services
P.O. Box 492727 Redding, CA 96049-2727
Customer Service: 800-209-3755 • www.cdwsnow.com
CDWS - DC Booklet 1/09
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