14. What do I do when I experience a problem with my vehicle? How is a claim processed? Where can I go to have my vehicle repaired?

Take your vehicle to any ASE licensed repair facility. (Any auto dealership, repair shop or private mechanic of your choice).

a. Allow the repair facility to diagnose your vehicle
b. Have the repair facility contact the claims center at a toll-free number that is provided to you on the contract.
c. The claims centerwill authorize all covered repairs, less your deductible, if any.
d. Once the repairs are done to your satisfaction, the claims department will pay the repair facility with a corporate credit card. In some cases only you can be reimbursed by the claims department. Please see your warranty policy for specific details.

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