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Auto Warranty Complaints

Auto Warranty Complaints2017-05-28T05:15:47-04:00

The most common auto warranty complaints related to car warranties are deceptive marketing practices and failure to pay claims.

Consumers are increasingly turning to auto warranties to extend the life of their current vehicle instead of buying a new one. Unscrupulous companies are taking advantage of the situation through aggressive and misleading sales practices such as “robo-call” telemarketing. Such behavior has even prompted government intervention.

The second common area of complaint is failure on the part of the company to fully disclose coverage. It is highly recommended that you only deal with a company that makes available a full copy of the contract for you to review before purchasing. Second, avoid any provider or broker that has been in business for less than 3 years. Most complaints are filed against newer companies which have no intention on staying in business for more than a few years.

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Pre-existing Condition Disclosure:

A vehicle service contract (extended vehicle warranty) is not intended to repair problems that a vehicle may be currently experiencing. A problem with a vehicle that exists prior to the contract’s activation is termed a “pre-existing condition”, and will not be approved by service contract companies. The determination of a problem as being pre-existing is made by the repair facility or by the service contract company. An extended service contract should not be obtained for the purpose of paying for the repair of an existing vehicle problem. Claims made within 90 days of enrollment are especially subject to review to ensure that they are not pre-existing conditions.

AAautoProtection.com is a licensed broker of extended auto service contracts and represents the major direct insured service contract companies. We negotiate the best price and coverage for you with the actual service contract provider. You are actually purchasing your service contract directly from the service contract company.

AAautoProtection.com does not process or pay for any claims. These matters are handled by your service contract company. You are actually purchasing the service contract directly from the service contract provider you’ve selected and any claims should be directed to their claims department. Please keep the service contract company claims phone number provided in your vehicle in the event you need to have repairs done.

By purchasing a service contract through AAautoProtection.com, no contract is made between you, the purchaser and AAautoProtection.com. AAautoProtection.com does not agree to and is not liable for payment of any claims and is not liable or responsible for the actions or business operations of any warranty company.

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Auto Warranty Complaints