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You won’t find a Better Auto Service Contract priced less Anywhere! Because we are Auto Warranty Brokers we are able to continuously monitor the administrators we offer policies for. That means the Best Coverage for the customer at the Lowest Possible Price, and most important - the Claims Get Paid!

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Auto Service Contract FAQ’s

Auto Service Contract FAQ'sFree yourself from high auto repair bills – service contracts save you money!

Extended auto repair service contracts aren’t just for new and used cars. Now you can protect your vehicle investment and purchase an extended SUV or truck service agreement.

Need additional assistance? If your extended car service contracts question isn’t covered below in our Auto Service Contract FAQ’s, please call us toll free at 1-888-222-4445. One of our consultants will be happy to help.

Auto Service Contract FAQ’s – Helpful Information:

Watch this video to learn why you should buy from AA Auto Protection
And why we only sell insurance backed contracts:

FAQ’s:  How new and used car extended service contracts work:

We are able to offer comprehensive new and used car extended service contracts, as well as extended SUV service contract and truck service contract coverage at such an affordable price for several reasons:

• We work directly for the warranty companies. We do not offer new and used car extended service contracts or extended SUV service contract and truck service contract plans through automobile dealerships or any other 3 party that would require adding a large commission to your contract.

• High volume business and economies of scale of a large company like ours allow us to offer you lower prices.

• Doing business online via e-commerce and the Internet lowers our expenses compared to companies that maintain multiple physical storefronts.

• We pass all these savings on to you!

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You’re able to use your service contract at any licensed repair facility that agrees to work on your vehicle, and agrees to be paid by credit card.. You have the option of taking your vehicle to your dealership or any ASE certified repair facility nationwide. Additionally, your new and used car extended service contract plan is accepted at national repair facilities such as Pep Boys, Firestone, AAMCO, and All Tune and Lube as well many others.

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It’s 100% your decision! Take your vehicle to your original dealer, another dealer or an approved national repair facility. With all of our nationwide auto repair service contracts plans that we offer, your choices are endless. You can take your vehicle to the licensed repair facility that makes you most comfortable. This includes, but is not limited to, your original dealer, your favorite repair facility, or any national repair facilities such as: Cottman, Pep Boys, Firestone, and Good Year.

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Getting repaired and back on the road is so simple. If your vehicle breaks down or is in need of a repair, take it or have it towed to any licensed repair facility and present your service contract agreement to the Service Department. After they diagnose the problem with the vehicle, they will call our claims administrator toll-free for authorization for your covered repairs less a deductible where applicable. Our administrator pays all covered claims directly to the repair facility of your choice with a check, therefore, you do not have to pay for your repair and wait to get reimbursed. It is that simple. Repair facilities are paid quickly and efficiently over the phone via corporate credit card.

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Most Dealerships appreciate our business. They have no reason not to accept the new and used car extended service contract, extended SUV service contract or truck service contract policies offered by us. Our administrator pays the recommended price for parts and labor for all covered repairs. The industry standard-pricing guides used by your dealership determine the cost of the repair: the Chilton and Mitchell parts and labor guides. Plus, the administrators pay all claims directly to the repair facility of your choice when the repair order is faxed to the administrator. And then your claim quickly and efficiently over the phone via corporate credit card.

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All extended service contracts that we offer are directly insured, and the administrators maintain a future claims reserve for all policies to covered repair costs. A percentage of premiums paid by all new and used car extended service contract holders are deposited into an account that is used strictly to pay future claims.

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In may cases, the standard deductible is $100, with options to reduce it. The deductible is the amount that the customer is responsible to pay to the repair facility. The deductible is per visit, not per separate repair.

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No, we are in no way affiliated with the American Automobile Association. You can reach them at 1-800-763-9900. AAA is a term often used as a rating reference for the highest credit rating (ie Standard & Poor’s, Moody and Fitch) and our company name is derived from that.

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Immediate Coverage:

Unlike our competition, AAautoProtection.com does not require a vehicle inspection on vehicles still under factory warranty or the typical 30-day and 1,000-mile waiting period before coverage begins. Most used vehicles are required to pass a mechanical inspection before purchasing a service contract. Your coverage begins on the service contract’s purchase date, not the Vehicle’s “in-service” date. However, pre-existing conditions are not covered by anyone’s policy – regardless of where or when it is purchased.

Some of our used extended car service contracts begins 30 days and 1,000 miles from the date of enrollment. (Call us for details)

Expiration dates vary by the new or used car extended warranty plan and coverage you select.

* Beware of other companies and dealer programs that begin their new and used car extended service contracts and extended SUV service contracts and truck service contracts programs on your vehicle’s in-service date.*

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All extended service contracts that we offer are directly insured by carriers, and authorized for sale department of insurance. We only offer the most secure direct insured policies and none of the service contract companies we represent are backed by risk retension groups (RRGs). Please see our Contracts page for specific details on the insurance carrier for each policy.

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We are one of the only companies that are offering one-stop, comparative shopping for your auto service contract needs. We only offer service contracts provided by leading Insurance Companies. We only offer service agreements provided by leading Insurance Companies. We cover virtually any manufactured automobile and are one of the few that offer ‘Bumper to Bumper’ coverage even if the vehicles original manufacturer’s service contract has already expired. We have one of the most comprehensive programs for high mileage vehicles of any age.

You can feel secure knowing that our customer satisfaction rating for claims is 99% and you have a financially stable re-insurer standing behind your service agreement.

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True bumper-to-bumper coverage is always ‘exclusionary’ coverage. This means that everything on a vehicle is covered excluding certain items such as maintenance, trim items like moldings, weather-stripping, etc. However, in recent years, some service contract companies have begun using the term “bumper-to-bumper” much more liberally in an effort to apparently give consumers the impression that they are receiving more coverage than they actually are. You will be happy to know that AAautoProtection.com does not use the term in that fashion. Our Max or “Bumper to Bumper” plans are true exclusionary coverage and is most like your vehicle’s original bumper-to-bumper service contract.

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Your deductible is applied per repair visit. This means that regardless of the number of items that need repair, you will only pay your deductible once per repair visit. You may also select a $200.00 deductible option on certain plans if you would like additional savings when you purchase your service agreement.

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Take your vehicle to any licensed repair facility. (Any auto dealership, repair shop or private mechanic of your choice).

a. Allow the repair facility to diagnose your vehicle.

b. Have the repair facility contact the claims center at a toll-free number that is provided to you on the contract.

c. The claims center will authorize all covered repairs, less your deductible, if any.

d. Once the repairs are done to your satisfaction, the claims department will pay the repair facility with a corporate credit card. In some cases only you can be reimbursed by the claims department. Please see your service contract policy for specific details.

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AAautoProtection.com gives all premiums that we collect are deposited into a premium reserve account that is regulated by the government. These monies are kept in reserve for the sole purpose of paying future claims. You can feel secure knowing that your claims will be taken care of for the life of your service agreement. In addition, all AAautoProtection.com plans are Insured by Insurance Companies. This means that in case AA Auto Protection should ever go out of business, our insurer providers will step in to handle all claims protecting you for the life of your agreement.

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For Vehicles without one (1) month and one thousand (1,000) miles remaining on their manufacturer service contract, Your Effective Date is 1 month and 1,000 miles from your VSA Issue Date. For all other Vehicles with more than one (1) month and one thousand (1,000) miles remaining on their manufacturer service contract, Your Effective Date is the VSA Issue Date.

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Yes, you may renew your agreement providing that your vehicle meets our current underwriting guidelines. You also have the option of transferring your service agreement to private party at any time during its term.

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It is absolutely safe for you to purchase your service agreement via our secured web site. AAautoProtection.com utilizes the latest data encryption technology to ensure the privacy and security of all of the information you transmit to us. For more details, simply click on the GeoTrust Icon that is located under any Quick Quotes Graphic.

All AAautoProtection.com needs to complete your purchase on-line or by telephone is your vehicle’s identification number (VIN) and your method of payment

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We accept American Express, Visa, MasterCard, Discover (credit or debit cards), money orders or personal checks. We also offer an “easy payment” and other plan options.

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To ensure your complete satisfaction we provide a 30 day full refund policy provided you have not made any claims on the warranty. Should you feel this service contract is not right for you simply write “void” on your contract and mail it back to us. After the first 30 days you may cancel your policy at any time, provided you have not made any claims, and you will be refunded the pro-rated unused portion of your service contract coverage. After the first 30 days there will be a $100.00 cancellation fee in addition to any cancellations fees outlined in your contract. Please be aware that some service contract companies do not allow cancellations after the first 30 days. Product service contracts cannot be canceled after 30 days or after product has been used. Review your service contract carefully to determine cancellation options, procedures, and fees.

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AAautoProtection.com is a licensed broker of extended auto service contracts and represents the major direct insured service contract companies. We negotiate the best price and coverage for you with the actual service contract provider. You are actually purchasing your service contract directly from the service contract company.

AAautoProtection.com does not process or pay for any claims or cancellation. These matters are handled by your service contract company. You are actually purchasing the service contract directly from the service contract provider you’ve selected and any claims should be directed to their claims department. Please keep the service contract company claims phone number provided in your vehicle in the event you need to have repairs done.

By purchasing a service contract through AAautoProtection.com, no contract is made between you, the purchaser and AAautoProtection.com. AAautoProtection.com does not agree to and is not liable for payment of any claims and is not liable or responsible for the actions or business operations of any warranty company.

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Wear and Tear coverage means that parts do not have to break for you to be covered. Should a part or component wear out prematurely it is covered. Wear is defined as “can no longer perform the function for which it was designed solely because of its condition”.

When the part or component has worn beyond the manufacturer’s tolerances allowed for a particular vehicle at the mileage when the problem occurs the part or component is covered.

Parts that are considered “normal maintenance” parts are not covered under a Wear and Tear option. These would be items like brake pads, shoes, drums or rotors, and manual clutches.

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Extended service contracts are not meant to cover problems that exist with a vehicle at the time the service contract is obtained. Such problems are called “pre-existing” conditions, and service contract companies do not approve claims for them. Whether a problem is a pre-existing condition is determined by the repair facility or the service contract company.

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